At the workplace, we are faced with difficult engagements where either emotions are high, we have to share some bad/difficult news, give strong feedback or manage someone who is frustrated or angry. There are also situations where we are in custody of confidential information and have to be careful of sharing it with others. If we are not careful in such situations, we could harm our career or impact our work. The ability to behave in an appropriate manner in such situations is know as tact.
In this course you will learn what is tact, why is it important, what are the reasons we fail to be tactful, the mindset of a tactful person and actions to be tactful in difficult, and high emotion situations.
If you have any questions, or if you want to become part of our team